Frequently asked questions
Sustainability
What are AFSN's internal sustainability initiatives?
AFSN works actively to reduce our own emissions and has several internal sustainability measures, including energy efficiency and the use of renewable energy in our offices and locations. Read more about our sustainability initiatives here.
How can AFSN help us reduce our CO2 emissions?
AFSN offers various solutions to help airlines and companies reduce their carbon footprint. This includes the use of SAF and advice on sustainable jet fuel alternatives. Contact us for more information.
Aviation fuel
What is the difference between Jet A-1 and Avgas?
Jet A-1 is a kerosene-based fuel for turbine engines. Avgas 100LL is used in small piston engine aircraft, mainly in General Aviation, which includes activities such as private pilots, flight training and flying clubs.
What type of sustainable fuel (SAF) do you offer and how can I buy it?
AFSN offers Sustainable Aviation Fuel (SAF) to reduce CO2 emissions. SAF can be purchased by commercial customers at selected locations. Contact us for more information on availability and prices.
Do you offer fuel delivery to airlines outside Norway?
Yes, through the Shell Aviation network we can deliver jet fuel at selected international locations. Contact us for more information.
What opening hours do you have at the various airports?
Opening hours vary from airport to airport. You can find an overview of the opening hours here. Feel free to contact us for specific questions about opening times at the various airports.
Do you have special services for flying clubs or private pilots?
Yes, we offer bespoke fuel solutions for flying clubs and private pilots, including Avgas 100LL. To apply for the Fuel & Fly card or for more information, go to cards.
How can AFSN help us reduce our CO2 emissions?
AFSN offers various solutions to help airlines and companies reduce their carbon footprint. This includes the use of SAF and advice on sustainable jet fuel alternatives. Contact us for more information.
What do I do if I have technical problems with fuel equipment at an airport?
If you experience technical issues with fuel equipment at an airport, you can contact us at +47 22 54 00 50 or via email at otc@afsn.no for assistance. Outside of business hours, you may reach 'Shell Out Of Hours' at +44 207 026 3268.
Partner/dealer
How can I become a dealer or partner with AFSN?
If you are interested in becoming a dealer or partner, you can contact us by e-mail at otc@afsn.no.
Contact
Where can I find the contact information for AFSN and the airports?
The contact information for AFSN can be found here. You can also reach us by phone +47 22 54 00 50 or by e-mail at otc@afsn.no. Contact information for the various airports can be found here. Outside opening hours, you can contact Shell Out Of Hours on phone +44 207 026 3268 or e-mail aviation.eusa@shell.com.
What do I do if I have technical problems with fuel equipment at an airport?
If you experience technical issues with fuel equipment at an airport, you can contact us at +47 22 54 00 50 or via email at otc@afsn.no for assistance. Outside of business hours, you may reach 'Shell Out Of Hours' at +44 207 026 3268.
How can I sign up for a newsletter or receive updates from AFSN?
You can sign up for our newsletter by filling in our form here. We will send you regular updates about products, prices and other important news.
Cards
What is the difference between Shell Carnet and Fuel & Fly?
The Shell Carnet card is for commercial customers with an organization number. The Fuel & Fly card is mainly for private customers
How do I apply for a card, and how do I know if the application has been received?
To apply for the Shell Carnet or Fuel & Fly card, use the application forms found in private customers and commercial customers.
Can I pay by credit card or Visa?
Unfortunately, we no longer accept Visa or credit cards. The only payment options are Shell Carnet and Fuel & Fly.
Which cards do you accept?
We accept Shell Carnet and Fuel & Fly.
What is required to get a card from you?
Anyone can apply for a card by submitting an application via our card applications or directly to us by e-mail at otc@afsn.no. A credit check will be carried out, which determines whether the card will be issued.
Do you have special services for flying clubs or private pilots?
Yes, we offer bespoke fuel solutions for flying clubs and private pilots, including Avgas 100LL. To apply for the Fuel & Fly card or for more information, go to cards.
Locations
In which locations are you represented?
We are represented at 16 airports in Norway. A complete overview of all locations where AFSN supplies fuel, both in Norway and abroad, can be found under locations.
Where can I find the contact information for AFSN and the airports?
The contact information for AFSN can be found here. You can also reach us by phone +47 22 54 00 50 or by e-mail at otc@afsn.no. Contact information for the various airports can be found here. Outside opening hours, you can contact Shell Out Of Hours on phone +44 207 026 3268 or e-mail aviation.eusa@shell.com.
Do you offer fuel delivery to airlines outside Norway?
Yes, through the Shell Aviation network we can deliver jet fuel at selected international locations. Contact us for more information.
What opening hours do you have at the various airports?
Opening hours vary from airport to airport. You can find an overview of the opening hours here. Feel free to contact us for specific questions about opening times at the various airports.
What do I do if I have technical problems with fuel equipment at an airport?
If you experience technical issues with fuel equipment at an airport, you can contact us at +47 22 54 00 50 or via email at otc@afsn.no for assistance. Outside of business hours, you may reach 'Shell Out Of Hours' at +44 207 026 3268.
News
How can I sign up for a newsletter or receive updates from AFSN?
You can sign up for our newsletter by filling in our form here. We will send you regular updates about products, prices and other important news.
Prices and payment
Where can I find the price list, and how often is it updated?
The price lists are updated monthly. The price lists can be found here.
What will be the final price if I refuel at an airport?
The final price depends on the product type (Jet A-1 or Avgas), location and volume. In addition, there are various fees that vary between airports. Prices and fees can be found here. For further questions, you can contact us at otc@afsn.no or phone +47 22 54 00 50 for help calculating the price.
Do you have special services for flying clubs or private pilots?
Yes, we offer bespoke fuel solutions for flying clubs and private pilots, including Avgas 100LL. To apply for the Fuel & Fly card or for more information, go to cards.
Technical problems
What do I do if I have technical problems with fuel equipment at an airport?
If you experience technical issues with fuel equipment at an airport, you can contact us at +47 22 54 00 50 or via email at otc@afsn.no for assistance. Outside of business hours, you may reach 'Shell Out Of Hours' at +44 207 026 3268.
Kristian Augusts gate 13, 0164 Oslo
+47 22 54 00 50 (08:00 – 16:00) 
